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 Before placing an order, if you have any queries relating to these terms and conditions, please email us or contact us at our shop on 01325 381068 between 9.30 am and 5.00 pm (GMT/BST) Monday to Saturday. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes. RETURNING GOODS BOUGHT AS SPECIAL OFFERS If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund. DELIVERY TIMES We aim to deliver within the time scales set out below. A signature is requested on delivery. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will take your order back to the depot and try to deliver again the next day, they will also leave a card with a telephone number so you can arrange a more suitable time. DELIVERY COSTS UNITED KINGDOM £4 delivery charge for all orders up to & including £20 £6 for all orders over £20 UK DELIVERY TIMES We aim to deliver within 3 - 5 working days. A signature is requested on delivery. RETURNS We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from 'explore outdoor!' You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our Darlington shop with your order number, postcode and new card details. You can call us between 9.30 am and 5.00 pm (GMT/BST) Monday to Saturday. RETURNS TO STORE For your convenience, you can visit our Darlington shop with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card. REFUNDING THE DELIVERY CHARGE If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. Details of the returns procedure will also be sent to you with your order. STATUTORY RIGHTS Your UK statutory rights are not affected by our returns policy. PRIVACY POLICY STATEMENT At explore outdoor! we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy we will inform you by updating this statement on our website. WHAT INFORMATION DO WE COLLECT? We ask for your name, telephone number, home address, email address and age for competitions, prize draws or loyalty club sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further. WHAT THE DATA WILL BE USED FOR? Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. |
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